Dash

Still have questions? I got you. Here are the answers to everything people ask before booking.

Frequently Asked Questions

Everything you need to know about moving with Hop

Pricing & Costs

6 questions
How does pricing work?
Hop charges by the hour based on the size of your crew. Your quote includes movers, truck, equipment, and furniture disassembly/reassembly. The price you see is the price you pay. No hidden fees, no hidden carrots.
How much does a local move cost in Phoenix?
Local moves in Phoenix typically range from $350 to $1,800 depending on home size. A studio averages $350-$520, a 2-bedroom home $600-$900, and a 3+ bedroom home $1,100-$1,800. Get your exact quote online in minutes.
How much do movers charge per hour in Phoenix?
Phoenix movers typically charge $100-$200 per hour for 2 movers plus a truck. Hop includes the truck, equipment, and furniture disassembly/reassembly in the hourly rate.
Do movers charge extra for stairs?
Some movers add stair fees of $60-$70 per flight. Hop factors access challenges into your quote estimate upfront so there are no surprise charges.
Are there hidden fees?
No. Hop discloses everything in your quote. Common industry surprises like fuel surcharges, long carry fees, and weekend premiums are not part of how we do business. The price in your quote is the price you pay.
What is included in my moving quote?
Your quote includes movers, truck, equipment, furniture disassembly/reassembly, and basic liability coverage. Packing services, specialty items, and washer stabilizing kits are available as add-ons with pricing shown during the quote process.

Services & What to Expect

7 questions
How long does a local move take?
It depends on home size: studios take 2-3 hours, 2-bedrooms take 4-6 hours, and 3+ bedrooms typically take 6-9 hours. Apartments may add time for access challenges. Your quote includes an estimated time range.
Do you disassemble and reassemble furniture?
Yes. Furniture disassembly and reassembly is included with every Hop move. Beds, tables, shelves. We handle it.
What items can you not move?
For safety, we cannot transport hazardous materials (paint, propane, gasoline), perishable foods, live plants, or live animals. Contact us if you have questions about specific items.
Do you offer packing services?
Yes. Hop offers full-service packing, partial packing for specialty items, or you can pack yourself. Select your preference during the quote process.
How many movers will be on my crew?
Crew size depends on your home. Studios and 1-2 bedrooms get a 2-person crew. Larger homes (3+ bedrooms) get 3-4 movers. Your quote shows the recommended crew size.
What if my move takes longer than estimated?
You pay for actual time used at the same hourly rate shown in your quote. Finish early? Pay less. Take longer? You only pay for the time your crew actually works. Our crew keeps you informed of progress.
Do I need to be present during the move?
Yes. We recommend having you or an authorized representative present on move day to answer questions, supervise, and do a final walkthrough at both locations.

Booking & Payment

4 questions
How does payment work?
Two options: pay in full at booking and save 5%, or put your card on file with $0 down. Card-on-file customers have an authorization hold placed 48 hours before the move. Either way, the final charge is based on actual move time.
Can I cancel or reschedule my booking?
Yes. Hop offers 48-hour free cancellation from the time of booking. Date changes are always free. Within 48 hours of your move, a $150 fee may apply. Same-day bookings require full payment and are non-cancellable. See our Terms of Service for full details.
How far in advance should I book?
We recommend 3-4 weeks in advance, and 6-8 weeks during peak season (October-May in Phoenix). We accept bookings with as little as 24 hours notice based on availability.
What if my card is declined before the move?
If an authorization hold fails 48 hours before your move, we notify you via email and text. You have 24 hours to update your payment method. If not updated, the booking may be cancelled.

Trust & Coverage

3 questions
Is Hop licensed, bonded, and insured?
Yes. Hop is operated by Dircks, a fully licensed and insured moving company serving Arizona since 1990. A+ rated by the Better Business Bureau with 35 years of experience.
What happens if something gets damaged?
Basic carrier liability provides coverage at $0.60 per pound per article, included at no charge. For higher-value items, full-value protection options may be available upon request. Claims must be submitted in writing within 30 days of your move. See our Terms for full details.
Are the movers background-checked?
Yes. Every Hop crew member is background-checked, licensed, and trained. You are backed by 35 years of experience.

Phoenix-Specific

3 questions
When is the best time to move in Phoenix?
October through April offers the best conditions: mild temps and often lower demand. Summer (June-August) means extreme heat but also off-peak pricing. Our crews are trained for Phoenix heat with early morning scheduling.
Can you move during Phoenix summers?
Yes. Our crews are trained for extreme heat (110F+). We schedule early morning start times and take precautions with heat-sensitive items. Summer moves often come with lower rates.
What areas do you serve?
Hop serves the greater Phoenix metro including Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise, Queen Creek, Anthem, Goodyear, Paradise Valley, Avondale, Buckeye, Fountain Hills, Cave Creek, and Carefree.

Still have questions?

Contact us at dash@hopmove.com